Return and Refund Policy

At TryVedeia, we are committed to providing you with high-quality, carefully inspected cosmetic products. Due to the hygienic nature of our oils and skincare items, we maintain a strict return and refund policy to ensure the safety and integrity of all products sold.

By placing an order on our website, you agree to the terms below.

1. Return Period

Customers in the United States may request a return within 15 calendar days from the date of delivery.

To be eligible, your request must be made within this timeframe and meet the conditions outlined below.

2. Eligibility Conditions

For sanitary and safety reasons, we cannot accept returns or issue refunds for any opened, used, or unsealed products.

To be eligible for a return, the item must:

  • Be unused, unopened, and in its original packaging (including seals, labels, and protective films).

  • Be in perfect condition — not damaged, altered, or contaminated.

  • Include all accompanying items, accessories, or promotional gifts (if applicable).

Non-returnable products include:

  • Opened, used, or partially used bottles or jars (e.g., oils, serums).

  • Products damaged or contaminated after delivery.

  • Personalized or promotional items.

  • Any product that cannot be returned for health protection or hygiene reasons once unsealed.

3. How to Request a Return

To initiate a return, please contact us at:
📧 info@tryvedeia.com

Include the following details in your message:

  • Full name

  • Order number

  • Product(s) concerned

  • Reason for return (optional but appreciated)

You will receive a confirmation and return instructions within 48 business hours.

⚠️ Return shipping costs are the responsibility of the customer unless the product received is incorrect or defective.

4. Return Inspection

Once we receive your package, our team will inspect the product to ensure:

  • The product remains sealed and unused.

  • It meets all conditions of this policy.

If approved, we will issue a refund as described below.

Items that do not meet these requirements will not be refunded or returned to the sender.

5. Refund Method

  • Refund amount: Product price only (shipping fees are non-refundable).

  • Payment method: Refunded to the original form of payment.

  • Processing time: Up to 10 business days after the return has been received and validated.

You will receive an email notification once your refund has been processed.

6. Non-Refundable Orders

No refunds or exchanges will be issued if:

  • The return request is made after the allowed period.

  • The product has been opened, used, or unsealed.

  • The item was damaged due to misuse or mishandling after delivery.

  • The product falls under the non-returnable category listed above.

7. Damaged or Incorrect Products

If you receive a product that is damaged or incorrect, please contact us immediately at 📧 info@tryvedeia.com, including a clear photo of the product and packaging.

We will offer one of the following solutions:

  • A replacement (if available)

  • A store credit

  • A full refund, if neither of the above options is possible

Claims for damaged or incorrect products must be made within 7 days of delivery.

8. Contact

For any questions or assistance regarding returns or refunds, please contact us at:
📧 info@tryvedeia.com

Our team is happy to assist you and ensure that every TryVedeia experience meets our quality standards.