Privacy policy
At TryVedeia (“we”, “our”, “us”), we place great importance on protecting your personal data.
This Privacy Policy describes how we collect, use, and share your information when you visit our website tryvedeia.com (the “Site”), use our services, make a purchase, or communicate with us.
By accessing or using our Services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
1. Data Controller
TryVedeia
Avenue de Pratifori 22
Case Postale 180
1951 Sion
Switzerland
2. Personal Data We Collect
We collect different types of personal data depending on your interaction with our Services.
Contact Information
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full name
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billing and shipping address
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email address
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phone number
Payment Information
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payment method
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transaction details
Payments are securely processed through specialized providers such as:
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Shopify Payments
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Stripe
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PayPal
TryVedeia never has access to full credit card numbers.
Account Information
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login credentials
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password
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personal preferences
Transaction Information
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products viewed
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products added to cart
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products purchased
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returns or exchanges
Communication Information
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messages sent via contact forms
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customer support emails
Technical Information
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IP address
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device type
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browser type
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connection data
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cookies and similar technologies
Usage Data
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browsing behavior
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interactions with the Site
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shopping preferences
We do not collect sensitive personal data (such as health data, religious beliefs, political opinions, etc.).
3. Sources of Data
We may collect personal data from several sources.
Directly from you
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when you place an order
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when you create an account
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when you contact us
Automatically
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through cookies
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through your device when browsing the Site
From service providers
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Shopify (e-commerce platform)
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payment processors
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logistics partners
From third-party partners
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analytics tools
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advertising platforms.
4. How We Use Your Data
Your data may be used for the following purposes.
Order Processing
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payment processing
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order preparation
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shipping and delivery
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managing returns and refunds
Improving User Experience
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remembering your preferences
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product recommendations
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improving website functionality
Customer Support
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responding to your inquiries
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after-sales support
Marketing and Communications
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sending promotional offers
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newsletters and marketing communications
These communications are sent only when permitted by applicable law or with your consent.
Security and Fraud Prevention
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verifying transactions
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preventing fraudulent access
Legal Obligations
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tax obligations
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accounting requirements
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regulatory compliance.
5. Data Sharing
Your personal data is never sold.
It may only be shared with partners necessary for operating our Services, including:
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Shopify (e-commerce hosting and infrastructure)
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technical service providers (analytics and performance tools)
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logistics partners (shipping and delivery)
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marketing partners (personalized advertising when consent is given)
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payment processors
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legal authorities when required by law.
6. Data Retention
Personal data is kept only for the period necessary to fulfill the purposes for which it was collected.
Typical retention periods include:
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Order and billing data: 10 years (accounting obligations)
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Marketing data: until consent is withdrawn
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Cookies: maximum 13 months
7. Cookies
The Site uses cookies and similar technologies to:
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facilitate navigation (cart, login, preferences)
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measure website traffic
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improve performance
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provide personalized content or advertising.
During your first visit, a cookie banner allows you to manage your consent.
You may also disable cookies through your browser settings.
8. Your Rights
Depending on applicable laws, including:
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the General Data Protection Regulation (GDPR) (European Union)
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the UK Data Protection Act
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the Swiss Federal Data Protection Act
you have the following rights:
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access your personal data
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correct inaccurate information
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request deletion of your data
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request data portability
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restrict or object to processing
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withdraw consent at any time.
To exercise these rights, please contact us at:
Identity verification may be required before processing your request.
9. International Data Transfers
Your data may be processed or stored outside your country of residence.
This may occur through providers such as Shopify, whose infrastructure may involve transfers to Canada, the United States, or other jurisdictions.
When such transfers occur, they are protected by recognized legal mechanisms, including:
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Standard Contractual Clauses approved by the European Commission
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appropriate contractual safeguards
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other mechanisms compliant with applicable regulations.
10. Data Security
We implement appropriate technical and organizational measures to protect your personal data against:
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unauthorized access
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loss
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alteration
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unlawful disclosure.
11. Children's Data
Our Services are not intended for individuals under the age of 16.
We do not knowingly collect personal data from minors.
If you are a parent or legal guardian and believe that a minor has provided us with personal data, you may request deletion by contacting:
12. Updates to This Policy
This Privacy Policy may be updated at any time to reflect legal, technical, or business changes.
The most recent version will always be available on this page.
13. Contact
For any questions regarding the protection of your personal data:
TryVedeia
Avenue de Pratifori 22
Case Postale 180
1951 Sion
Switzerland