Shipping policy
At TryVedeia, we do our best to ship your orders quickly and under the best possible conditions.
This Shipping Policy outlines our delivery times, conditions, and procedures for orders placed in France, Germany, the United Kingdom, the United States, Australia, Canada.
1. Shipping Destinations
We currently ship to the following countries:
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France (mainland France and overseas territories)
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Germany
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United Kingdom
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United States
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Australia
- Canada
If you are located in another country, shipping availability and any applicable shipping fees will be displayed at checkout or can be confirmed by contacting us at:
2. Shipping Fees
Shipping is free for all orders delivered to:
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France
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Germany
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United Kingdom
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United States
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Australia
- Canada
No additional shipping charges apply for these destinations.
For other international destinations, shipping fees may apply and will be displayed during checkout.
3. Order Processing and Delivery Times
Orders are typically processed within 1 to 2 business days (Monday to Friday) after payment confirmation.
Estimated delivery times are as follows:
France
Estimated delivery time: 2 to 10 business days
Germany
Processing: 1 to 2 business days
Shipping: 4 to 8 business days
Estimated total delivery time: 5 to 10 business days
United Kingdom
Processing: 1 to 2 business days
Shipping: 4 to 8 business days
Estimated total delivery time: 5 to 10 business days
Australia
Processing: 1 to 2 business days
Shipping: 4 to 8 business days
Estimated total delivery time: 5 to 10 business days
Canada
Processing: 1 to 2 business days
Shipping: 4 to 8 business days
Estimated total delivery time: 5 to 10 business days
United States
Processing: 1 to 2 business days
Shipping: 4 to 8 business days
Estimated total delivery time: 5 to 10 business days
⚠️ These delivery times are estimates only and may vary depending on the carrier, high-demand periods (such as holidays, promotions, or sales), or logistical delays beyond our control.
4. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number.
This number allows you to track the progress of your shipment in real time through the carrier’s tracking service.
5. Customs Duties and Taxes
No customs duties apply to shipments delivered within France or Germany.
For orders shipped to the United Kingdom, Canada, Australia or the United States, customs duties, import taxes, or additional fees may be applied according to local regulations.
These charges, if applicable, are the responsibility of the customer.
TryVedeia cannot be held responsible for fees imposed by customs authorities or carriers.
6. Delivery Issues
TryVedeia cannot be held responsible for:
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delays caused by carriers or customs authorities
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lost packages due to incorrect or incomplete shipping addresses provided by the customer
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unclaimed or refused packages that are returned by the carrier.
If you experience any issues with your delivery, please contact us as soon as possible at:
Our team will do its best to assist you.
7. Damaged Packages
If your package arrives visibly damaged, we recommend that you:
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refuse the delivery if possible
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contact us immediately at 📧 info@tryvedeia.com
If the package has already been accepted, please send us clear photos of the package and the damaged product(s) so that we can open a claim with the relevant carrier.
8. Contact
For any questions regarding shipping, order tracking, or delivery assistance, you may contact us at: