Refund policy
At TryVedeia, we are committed to offering high-quality products that are carefully inspected before shipment.
If you are not completely satisfied with your purchase, you may request a return under the conditions described below.
By placing an order on our website, you agree to the terms outlined in this policy.
1. Return Period
Customers may request a return within 15 calendar days from the date of delivery.
This policy applies to orders delivered to, including but not limited to:
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France
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Germany
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United Kingdom
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United States
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Canada
- Australia
To be valid, the return request must be submitted within this timeframe and must meet the eligibility conditions described below.
2. Return Eligibility Conditions
To be eligible for a return, the item must:
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be new and unused
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be unworn
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be in its original packaging
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include all tags, labels, and protective elements
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be in perfect condition
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include all items originally provided (accessories, promotional gifts, etc.)
Items that show signs of use, wear, washing, or damage after delivery will not be eligible for a return.
3. Non-Returnable Items
The following items cannot be returned:
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items that have been worn, washed, or used
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damaged items after delivery
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personalized or custom-made products
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promotional or free items
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items returned without original packaging or tags
4. How to Request a Return
To initiate a return request, please contact us at:
Your message must include:
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your full name
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your order number
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the product(s) concerned
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the reason for the return (optional but appreciated)
You will receive return instructions within 48 business hours.
⚠️ Return shipping costs are the responsibility of the customer, except in cases of:
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an error on our part
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a defective product
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an incorrect item received.
5. Return Inspection
Once the returned package is received, our team will inspect the item to ensure that:
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the product has not been worn or used
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it is in its original condition
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all conditions of this return policy are met.
If the return is approved, the refund will be processed according to the terms below.
Any item that does not meet these criteria will not be eligible for a refund.
6. Refunds
If your return is approved:
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the refund will apply only to the price of the returned product(s)
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original shipping costs are non-refundable
Refunds will be issued:
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to the original payment method used at checkout
Processing time:
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up to 10 business days after the return has been approved.
A confirmation email will be sent once the refund has been processed.
7. Non-Refundable Situations
Refunds or exchanges will not be granted if:
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the return request is made after the 15-day period
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the product has been worn, washed, or used
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the product was damaged after delivery
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the return conditions described in this policy are not respected
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the product is listed under non-returnable items
8. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us immediately at:
Your message must include:
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a clear photo of the product
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a photo of the packaging
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your order number
Depending on the situation, we may offer:
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a replacement
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a store credit
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or a full refund if no other solution is possible.
Claims must be submitted within 7 days of delivery.
9. Contact
For any questions regarding returns or refunds, you can contact us at:
Our team remains available to ensure a customer experience aligned with TryVedeia’s quality standards.