Privacy Policy

At TryVedeia (“we,” “us,” or “our”), we place great importance on protecting your personal data. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website www.tryvedeia.com (the “Site”), use our services, make a purchase, or communicate with us.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Data Controller

TryVedeia
Avenue de Pratifori 22
P.O. Box 180
1951 Sion – Switzerland
📧 info@tryvedeia.com

2. Personal Information We Collect

We collect various types of personal data depending on your interactions with our Services:

  • Contact details: name, address, email, and phone number

  • Financial information: payment method, transaction details (payments are securely processed via providers such as Shopify Payments, Stripe, and PayPal)

  • Account information: username, password, preferences

  • Transaction data: products viewed, added to cart, purchased, returned, or exchanged

  • Communications: messages sent through forms or by email

  • Technical data: IP address, device type, browser, connection data, cookies, and similar technologies

  • Usage data: website navigation, interactions with our Services, and shopping preferences

We do not collect any sensitive data (such as health, religion, or political beliefs).

3. Sources of Collection

  • Directly from you: when you make a purchase, create an account, or communicate with us

  • Automatically: through cookies and your device usage

  • From our service providers: Shopify, payment processors, logistics partners

  • From third-party partners: for advertising and analytics purposes

4. How We Use Your Data

We use your personal data to:

  • Fulfill your orders: process payments, deliveries, and returns

  • Enhance your experience: remember preferences and recommend products

  • Provide customer support: respond to inquiries and handle post-sale services

  • Marketing and advertising: send offers, newsletters, and personalized ads (with your consent when required)

  • Ensure security and fraud prevention: authenticate users and protect transactions

  • Comply with legal obligations: accounting, tax, and regulatory requirements

5. Data Sharing

Your data is never sold. It may be shared only with:

  • Shopify (for hosting, payment processing, and e-commerce functionality)

  • Technical service providers (hosting and analytics)

  • Logistics partners (for shipping and delivery tracking)

  • Marketing partners (for personalized ads and campaigns)

  • Legal authorities, if required by law

6. Data Retention

  • Orders and billing records: 10 years (for legal compliance)

  • Marketing (newsletter): until you unsubscribe

  • Cookies: up to 13 months

7. Cookies

We use cookies to:

  • Simplify navigation (cart, login, preferences)

  • Measure site traffic (Shopify Analytics, Google Analytics)

  • Personalize advertising

You can disable or manage cookies in your browser settings at any time.

8. Your Rights

Under the Swiss Federal Act on Data Protection (FADP) and the EU General Data Protection Regulation (GDPR), you have the right to:

  • Access and obtain information about your data

  • Correct inaccurate or outdated information

  • Request deletion (“right to be forgotten”)

  • Request data portability

  • Object to or restrict processing

  • Withdraw consent (e.g., unsubscribe from newsletters)

📧 To exercise your rights, contact us at info@tryvedeia.com.
We may request identity verification before processing your request.

9. International Data Transfers

Your data may be transferred outside Switzerland or the European Economic Area (EEA), particularly through Shopify, which operates in Canada and the United States.
These transfers are protected under recognized safeguards such as the European Commission’s Standard Contractual Clauses.

10. Data Security

We implement appropriate technical and organizational measures to protect your information against loss, unauthorized access, alteration, or disclosure.

11. Children’s Data

Our Services are not intended for individuals under the age of 16. We do not knowingly collect data from minors.
If you are a parent or guardian and believe your child has provided us with information, please contact us to request deletion.

12. Policy Updates

We may update this Privacy Policy at any time. The latest version is always available on this page, with the date of last revision clearly stated.

13. Contact

For any questions, requests, or complaints, please contact us at:

TryVedeia
Avenue de Pratifori 22
P.O. Box 180
1951 Sion – Switzerland
📧 info@tryvedeia.com